FAQs – Sassy Shopwise



Can I trust this website?
Yes, this website is secure. All credit card details are encrypted and destroyed after processing. The website is powered by Shopify a leading Canadian e-commerce company headquartered in Ottawa, Ontario, that develops computer software for online stores and retail point-of-sale systems

Are all shipping free?

Yes, unless and otherwise indicated. Most listed items are inclusive of standard international & domestic Free Shipping.  Sassy Shopwise, however will inform the buyer in case the destination can't be covered by our free shipping promo and will offer the buyer an alternative and cost effective solution.

What is the approximate delivery timeframe?

For the Free Shipping, please allow between the timeframe from the date of shipping confirmation for your package to arrive. In some cases, due to customs or unavoidable weather conditions, an extension of a week or two is expected, however, this scenario is very rare. Please make sure you are aware of this before ordering.

Examples of shipping time frame per country.

USA: 7-14 working days

Canda: 7-14 working days

New Zealand: 10-14 working days

I only received part of my order, what will I do?

If you made a  big order and you only received some of the items, please do not be alarmed. The ordering process and timeline differs from supplier to supplier. Because of this some of the items can be fulfilled quicker than others. We send them off as soon as possible and wont allow one of the items to hold up the entire order. The other items will be sent in another shipment as soon as they are ready.

Is there any customs tax?

Usually, we will declare the minimum value to avoid customs tax. But due to different policies in different countries, there might be customs tax that should be paid by buyer. So you could leave a message when placing the order about how much value you would like to declare.

What is the dollar currency used on your e-commerce shop?

All the prices indicated are in United States Dollars or "USD" currency. But you have an option to change the currency. Please check on the upper right hand corner of this page.